Refund policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

30-Day Exchange & Return Policy If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved then you can return the glasse to us with the order number on the packaging(The order number is very important on the packaging, because we need to return your money accroding the correct order number). Of course we will be sending a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we review the case,our customer service team will review the request and will send further instructions.Fascare reserves the right to refuse any return request, if the return is caused by malicious competitive business practices. Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the item quality has problems). Return&Exchange Service Procedure: 1.Please login to your Fascare account and locate the order you are not satisfied with. 2.Please contact Fascare support.Please select the service type, either an Exchange or Refund. Choose the specific frame and describe theissues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.Fordamaged/defective item, pictures are also necessary. 3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours(48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into thisfolder. Please follow the instructions that are provided by our customer service representative. Fascare's LIABILITY My items were damaged on arrival. What can I do? We will take full responsibility for Damaged goods problems